Refund policy


The items you want to return must be returned by mail within 30 days from the date of reception of your package. After this period, we will unfortunately not be able to offer you any refund or exchange.

We reserve the right to refuse a refund or exchange for any damaged item or which shows obvious signs of wear.

Any refund will be made with the same method of payment as used initially when paying for items.


Sale items

Only regular priced items can be refunded. Unfortunately, the sale items are final sale and can not be returned.



You are responsible for paying your own shipping fees to return or exchange an item. These shipping costs are not refundable.

For exchanges, we take care of shipping costs of the new item (only in Canada), only after receiving the item to exchange that you will have previously re-ship. A delay of 2 to 7 working days before sending the new item is expected.

Les Ateliers Swenn Inc. is not responsible for lost, stolen or damaged shipments.



To return a product, you must mail it to the following address: SWENN, 125 Heron Drive, Stratford, PE, C1B 0L5, Canada.

Do not forget to add to your return package a copy of your receipt or proof of purchase.

If you have any questions, do not hesitate to contact us: