Shipping policy
Order preparation
Have you found the perfect item in our products? Perfect! But how long will you wait before being able to proudly wear it?
The processing time of your order can vary from 2 to 7 working days.
If you have chosen a fast delivery method, your order will be treated first.
Do not hesitate to contact if you have any questions, we will be happy to answer you.
Delivery times
Canada
Standard deliveries are made with Canada Post.
Shipping fees are free for all orders over 100 $CAD of purchase before taxes in Canada only. Free deliveries are shipped in standard parcels and delivered to your home without the need for a signature.
Here are the deadlines for parcel deliveries in Canada:
| Local (Montréal) | Regional (Quebec) | National (Canada) | |
|---|---|---|---|
| Free shipping in Canada | Up to 2 days | Up to 5 days | Up to 9 days |
| Xpressport | 1 day | 1 day | 2 days |
| Priority | 1 day | 1 day | 1 day |
* Note that every deadlines are indicated in working days only.
International
International parcels are shipped with Canada Post. Various options are possible depending on the country of delivery. However, the deadlines are variable and SWENN can not guarantee delivery times.
Here are the deadlines for international parcel deliveries:
| Global Priority | Xpresspost | Standard Parcel | Identifiable Package | Small Package | |
|---|---|---|---|---|---|
| United States | 1 day | 2 to 3 days | 4 to 7 days | 5 to 8 days | 5 to 8 days |
| International (plane) | 2 to 3 days | 4 to 7 days | 12 days and more | 6 to 10 days | 6 to 10 days |
| International (others) | - | - | 4 to 12 weeks | - | 4 to 12 weeks |
* Note that every deadlines are indicated in working days only.
Shipping fees
Delivery charges are only displayed before payment; indeed we need to know the destination to evaluate the cost of delivery.
CUSTOMS
Les Ateliers Swenn Inc. is not responsible for the destination country tax and/or customs fees if incurred. The buyer will be responsible for all restrictions, duties, taxes and other charges levied from the country of destination.
Please note that Les Ateliers Swenn Inc. is not responsible for lost, stolen or damaged items.